Know the important boundaries.

Purchases and access

Paid outings are purchased through Apple or Google in the native app. A verified store transaction creates one distinct group outing; a screenshot, shared code or website page does not grant access.

Groups and teams

A standard outing supports up to 12 people, no more than three teams and no more than six people on a team. Each team has its own lead, progress and score.

Unused access and satisfaction refunds

Unused purchased access does not expire. The refund promise covers a full refund for an unused or setup-only outing. The satisfaction promise also covers a partly completed group.

Refunds follow the original Apple or Google purchase channel and return to the original purchaser. A request alone does not interrupt play. Only after a refund is confirmed are new team starts blocked; teams already playing may finish, and completed results remain.

Support can help with the provider process. A separate company-funded reimbursement after a provider denial is not promised.

Privacy and permissions

Invitation membership, phone authentication, gameplay messages and marketing choices are separate. A person controls their own verification and consent choices.

Account deletion

Account deletion can be started through the public verified email-support path. Deletion does not itself request a store refund.

Location

A Team Lead requests a location check by tapping Arrived at a story stop. metrolore does not continuously stream the group's route.

Outdoor play

Players remain responsible for traffic, weather, property rules and their surroundings. Story preparation will include route-specific walking and accessibility guidance before purchase opens.